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How to navigate to the Web Management interface on a PC?

Ensure Internet is working by connecting the computer bypassing the Phicomm router.

Reboot router and computer.

Restore router to factory defaults.

Check whether the physical connection is correct.

Ensure the LED of the relevant port that is properly connected is on.

Check the LED on the front panel and diagnose the router connectivity status.

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Enter Network Connections on your computer and check the connection status.

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For wired connection, check Local Area connection status:

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The user is unable to log in to the Web Management with the login password that was set before.

For basic settings:

Clear the browser's cache and reload the page.

Try another browser.

Try another device/computer to log in the web page.

Restore the router to factory settings.

Upgrade the firmware to the newest version.

Reboot router and computer.

Perform the task via Phicomm app.

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The user is unable to locally manage the router via app.

Connect to local wireless network (Phicomm Wi-Fi) and log on Web Management via the rowser on your smartphone.

Log out, exit, or reinstall app, and restart it.

Clear the app cache on the smartphone, reconnect to Phicomm Wi-Fi and restart app.

Try to run app on another smartphone.

Reboot the router.

Restore the router to factory defaults.

The router is unable to obtain WAN IP address by using PPPoE.

1, Check LED behavior to diagnose whether the WAN port is connected properly.

2, Ensure Internet is working by connecting the computer bypassing the Phicomm router, and check the WAN connection type and relevant Internet account information in Network or Network Neighborhood on your PC, and then connect and configure the router again with the follows:

(1). Double-check the Internet account information to ensure username and password is correctly input.

(2). Clone the MAC address of your PC to WAN MAC address of the router (not applicable

to wireless connection).

(3). Reboot router and computer.

(4). Restore the router to factory defaults.

(5). Change the Ethernet (RJ-45) cable if it is too long.

(6). Normally one PPPoE account allows only one dialing at a time, ensure that this account

is not being used on other device.


The router is unable to obtain WAN IP address by using DHCP.

1. Check LED behavior to diagnose whether the WAN port is connected properly.

2. Ensure Internet is working by connecting the computer bypassing the Phicomm router, and check the WAN connection type and relevant Internet account information in Network or Network Neighborhood on your PC, and then connect and configure the router again with the follows:

(1). Check whether the default LAN IP 192.168.2.1 is conflicting with the IP range of your

existent ADSL modem. If so, change the LAN IP address in Advanced > LAN settings.

2). Clone the MAC address of your PC to WAN MAC address of the router (not applicable

to wireless connection).

(3). Disable DHCP server and use the router as an access point (AP mode) via LAN port.

Reboot router and computer.

(4). Restore the router to factory defaults.

(5). Change the Ethernet (RJ-45) cable if it is too long.


The router is unable to acquire WAN IP address by using static IP address.

1, Check LED behavior to diagnose whether the WAN port is connected properly.

2, Ensure Internet is working by connecting the computer bypassing the Phicomm router, and check the WAN connection type and relevant Internet account information in Network or Network Neighborhood on your PC, and then connect and configure the router again with the follows:

(1). Clone the MAC address of your PC to WAN MAC address of the router (not applicable

to wireless connection).

(2). Reboot router and computer.

(3). Restore the router to factory defaults.

(4). Change the Ethernet (RJ-45) cable if it is too long.


The router is unable to obtain WAN IP address in WISP mode, or no Internet access even WAN IP address is obtained.

1,Ensure Internet is accessible on the devices that are connecting to the main router.

2,Check whether access restrictions are configured on the main router, such as MAC filtering.

3,Ensure the Wi-Fi password of the main router is correctly input, and the encryption type is correctly selected.

4,The wireless SSID of the main router should not contain Chinese characters, invalid characters,or spaces.

5,Ensure the connection type of the sub router is DHCP, or manually change it to DHCP.

6,Locate the sub router closer to the main router to maximize the signal.

7,Check whether the network segment is conflicting with each other.

8,Restore the router to factory defaults and re-configure WISP.

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